Frequently Asked Questions
How much will my custom order cost?
Of course, that depends on what you want! Generally, our custom canes start from $200, but additional materials, badges, or specialist tooling may increase the cost.
What payment methods do you accept?
For existing items in our product range, you can pay online.
For custom orders, you will receive an invoice and a bank transfer will be required before posting your product.
Can I request for a certain wood species to be used for a product?
Absolutely! Additional costs will likely be applied to cover sourcing the specific timber and time spent on finding how different stains interact with it. Otherwise, most timbers can be used in any of the wooden products available.
How long is the lead time on your products?
Every item is made to order, so there will always be a fabrication period. The length of this period typically depends on the complexity and size of the product.
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For custom items, expect an extra week to design and confirm proofs with you before proceeding with production. If materials or badges are required, please expect a procurement delay depending on rarity.
How do I care for my product?
Instructions for care are provided for each product. These can be found under the 'Publications' page, or by clicking here.